FAQ's
WHAT CURRENCY IS USED ONLINE?
The currency used on our online store is MXN (Mexican Pesos). You may choose a different currency in which you will see a price estimate. The total at checkout will be reflected in MXN.
WILL I HAVE TO PAY FOR DUTIES AND TAXES?
Duties and taxes must be paid by the customer once the package arrives. On some occasions duties and taxes can be prepaid on the couriers website, once your tracking information is available you will be able to consult the fees and payment options. Note that duties and taxes are non-refundable.
WHAT IS YOUR RETURNS POLICY?
All returns must be issued within 30 days of placing your order. All products must me unworn, unwashed and unaltered in any way. Must be in original condition with original tags and hygiene stamps attached and in the original packaging.
Please keep in mind that SHIPPING FEES ARE NON REFUNDABLE.
To issue a return please send an email to contact@daughtersofthesunswim.com with your original order number to keep track of your return. If we do not have this information we will not be able to issue your return.
You may choose the shipping carrier of your choice.
We are not responsible for your package once its on its way to us.
Once we have your products we will issue your refund to your original payment method. Please allow 5-10 business days for your refund to be reflected on your bank or credit card provider.
DO YOU OFFER EXCHANGES?
Due to our limited stock, we do not offer size or product exchanges of any kind. If you wish to order a different product we encourage you to issue a return and place a new order, this is to ensure the desired product is in stock.
WHAT PAYMENT METHODS DO YOU TAKE?
Currently we use accept all debit/credit cards and PayPal.
HOW CAN I KNOW MY SIZE?
Sizing information is provided at the bottom of each product.
WHERE ARE ORDERS DISPATCHED FROM?
All our orders are dispatched from Mexico City.
DO YOU HAVE A PHYSICAL STORE?
We currently don't have a physical store. All our products are sold online via our website. We occasionally participate in pop-ups and events so be sure to follow us on our socials to stay in the know!
Do you have any other questions you can't find the answer to? Please contact us and let us know whats on your mind!